IT Service Management Portal for MCHS
ITG provides rapid customer support to the United States Marine Corps; reducing staffing requirements and resolving IT support requests for end-users across the globe.
With ITG’s web-based Service Portal customers can login and file a service request from any computer 24 hours a day.
ITG’s MCHS Service Portal allows the Marines Corps’ local and remote users to easily verify warranty status, enter a new service request, check the status of an existing service request, and access reporting features all without picking up a phone.
MCHS Web Portal Features
|Web Accessible Service Portal||Access the MCHS Portal from any web browser|
|Issue a Service Request||Use the web portal to issue a new service request|
|Check Status of a Service Request||Retrieve the status of an existing request|
|Track a Service Request||All Service Requests will be identified with a Unique Service Request Number|
|Add a Customer Reference Number||An internal customer reference number can be added as an identifier for a service request being resolved by ITG’s Global Support Center|
|Warranty Verification||Using a product’s serial number, search for the entitlement and warranty information on the device in question|
|Administrative||Administrative features give access to system reports and the management of user privileges|
|Reports||includes; open, closed, and cancelled service request reports by date range Access restricted to Administrative Users|
|Custom Reporting||Custom reporting options are also available to include any customer requirements|
|Custom Interface||The Service Portal’s interface can be customized to fit the look of your business or customer’s existing website design and layout|
|Data Management||ITG provides monthly maintenance for data management, diagnostics, and software upgrades as necessary to keep your portal running efficiently 24x7x365|
Integration Technologies Group, Inc. 2745 Hartland Road Falls Church, VA 22043
firstname.lastname@example.org • Telephone: 703-698-8282 • FAX: 703-698-0305