MCHS Support

IT Service Management Portal for MCHS

ITG provides rapid customer support to the United States Marine Corps; reducing staffing requirements and resolving IT support requests for end-users across the globe.

With ITG’s web-based Service Portal customers can login and file a service request from any computer 24 hours a day.

ITG’s MCHS Service Portal allows the Marines Corps’ local and remote users to easily verify warranty status, enter a new service request, check the status of an existing service request, and access reporting features all without picking up a phone.

MCHS Web Portal Features

Web Accessible Service PortalAccess the MCHS Portal from any web browser
Issue a Service RequestUse the web portal to issue a new service request
Check Status of a Service RequestRetrieve the status of an existing request
Track a Service RequestAll Service Requests will be identified with a Unique Service Request Number
Add a Customer Reference NumberAn internal customer reference number can be added as an identifier for a service request being resolved by ITG’s Global Support Center
Warranty VerificationUsing a product’s serial number, search for the entitlement and warranty information on the device in question
AdministrativeAdministrative features give access to system reports and the management of user privileges
Reportsincludes; open, closed, and cancelled service request reports by date range Access restricted to Administrative Users
Custom ReportingCustom reporting options are also available to include any customer requirements
Custom InterfaceThe Service Portal’s interface can be customized to fit the look of your business or customer’s existing website design and layout
Data ManagementITG provides monthly maintenance for data management, diagnostics, and software upgrades as necessary to keep your portal running efficiently 24x7x365

Contact Us:

Integration Technologies Group, Inc. 2828 Dorr Ave Fairfax VA 22031-1505 • Telephone: 703-698-8282 • FAX: 703-698-0305