IT Service Management Portal for MCHS
ITG provides rapid customer support to the United States Marine Corps; reducing staffing requirements and resolving IT support requests for end-users across the globe.
With ITG’s web-based Service Portal customers can login and file a service request from any computer 24 hours a day.
ITG’s MCHS Service Portal allows the Marines Corps’ local and remote users to easily verify warranty status, enter a new service request, check the status of an existing service request, and access reporting features all without picking up a phone.
MCHS Web Portal Features
| Web Accessible Service Portal | Access the MCHS Portal from any web browser |
| Issue a Service Request | Use the web portal to issue a new service request |
| Check Status of a Service Request | Retrieve the status of an existing request |
| Track a Service Request | All Service Requests will be identified with a Unique Service Request Number |
| Add a Customer Reference Number | An internal customer reference number can be added as an identifier for a service request being resolved by ITG’s Global Support Center |
| Warranty Verification | Using a product’s serial number, search for the entitlement and warranty information on the device in question |
| Administrative | Administrative features give access to system reports and the management of user privileges |
| Reports | includes; open, closed, and cancelled service request reports by date range Access restricted to Administrative Users |
| Custom Reporting | Custom reporting options are also available to include any customer requirements |
| Custom Interface | The Service Portal’s interface can be customized to fit the look of your business or customer’s existing website design and layout |
| Data Management | ITG provides monthly maintenance for data management, diagnostics, and software upgrades as necessary to keep your portal running efficiently 24x7x365 |
Contact Us:
Integration Technologies Group, Inc. 2828 Dorr Ave Fairfax VA 22031-1505
sales@itgonline.com • Telephone: 703-698-8282 • FAX: 703-698-0305